SupportMonkey 2002 v1.0

Have a complete remote system configuration emailed directly to you.

SupportMonkey is a perfect addition to any IT dept or HelpDesk software library. It allows you to email a custom built 'Monkey' to a client which will gather all necessary information and return them to you via email in either XML or Text formats.

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Software Specs

Publisher:............ Nitro Technologies

License:............... Shareware

Price:................... $29.95

File size:.............. 358 KB

Downloads:......... 387

Release date:...... 13 May 2002

Last update:........ 20 Aug 2011

Language:............ English

Publisher review for SupportMonkey 2002 v1.0:

Review by: Nitro Technologies
For the majority of computer support desks, a large proportion of the time is spent collecting information about the clients system in order to diagnose the problem.

It is now possible to dramatically reduce this time by having the exact information required emailed directly to you - without the client doing any work!

By simply selecting the options you need, you can create a custom 'Monkey' which can be emailed to the client. Once run, the Monkey will gather the information and return it to you via email in either XML or Text format.

Written entirely in 32bit assembly language in order to achieve maximum speed and compactness, a fully featured Monkey executable is no larger than 22kb, compressible to just over 10kb, small enough to be downloaded in only a few seconds on even the slowest dialup connection.

A fully featured plugin interface is provided, allowing unlimited expansion should you wish to develop enhancements to the Monkey's fetching ability. All such plugins are attached directly to the Monkey executable - no need for cumbersome multi-file distributions.

With the ability to save, re-use and combine Monkey templates, SupportMonkey will further reduce time spent gathering information and enhance your support desk's efficiency and productivity.

Predefined data collection groups include information on Windows, processor, memory, display, disks, files, installed applications, running applications, registry settings, INI settings, environment variables, network adapter information, modems and BIOS.

For a complete overview see http://www.nitrotech.co.uk/monkey.html
Requirements:
500kb disk space

Operating system:
Win95,Win98,WinME,WinNT 4.x,WinXP,Windows2000

Release notes:
New Release

SupportMonkey 2002 screenshots:

SupportMonkey 2002 v1.0 screenshot. Click to enlarge!

SupportMonkey 2002 download tags:

support tools helpdesk system information retrieval reports xml text plugin

Copyright information:

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